Veelgestelde vragen

We aim to deliver your order within 4 working days. Delivery is free for all orders within the Netherlands.

Yes, we deliver throughout Europe. Please contact us for exact delivery costs and times outside the Netherlands.

After dispatch, you will receive a confirmation email with a track & trace code that you can use to follow your order.

The delivery person will leave a note with information about a second delivery attempt or the possibility to collect your package at a nearby pick-up point.

You can pay Koreman using:

• iDEAL (internet banking)
• Bank transfer
• Bancontact / Mister Cash
• Credit card (Visa or Maestro)
• Cash on delivery (payment upon delivery)

No extra costs are charged.

Yes, all payments are processed via secure SSL connections. Your payment details are not stored or shared with third parties in any way.

No, there are no hidden costs. The price you see with the product is the price you pay.

Yes, we offer full customization. From size and shape to color and pattern: every carpet can be adapted to your wishes. Please contact us for a personal consultation about the possibilities.

A sample is a small carpet swatch that allows you to assess the material, color, and feel in your own interior. This amount will be fully credited upon purchase of the carpet. You can order a sample via the product page.

With our on-approval service, we bring one or more carpets to your home temporarily, so you can calmly assess which rug best suits your space, lighting, and furniture. Completely without obligation and personal. Book your on-approval service via our contact page.

The production time for a custom rug averages 8 to 20 weeks, depending on the design and complexity. We will keep you informed throughout the entire process.

Our rugs are handcrafted in our own workshop in Jaipur, India. Each rug is a unique piece, made by experienced artisans with an eye for every detail. From design to delivery, quality is paramount.

Yes, our carpets are suitable for use with underfloor heating. We recommend a maximum surface temperature of 27°C for the best results and a long lifespan.

Yes, our carpets are made from durable, high-quality materials that stand up well to daily use. Stains are easy to remove. Are you unsure? Ask us for advice on the most suitable collection for your situation.

A good guideline is to have all legs of your furniture on the rug, or at least the front legs. This will make your space look finished and neat. Are you in doubt? Our advisors are happy to help you determine the right size, completely free of charge and without obligation.

Vacuum your rug regularly in the direction of the pile. Rotate the rug occasionally for even wear. Avoid direct exposure to strong sunlight to prevent colour fading.

Remove stains as quickly as possible. Gently dab the stained area from the outside in with a clean, white cloth and a mild detergent. Never rub, as this can damage the pile. Rinse with clean water and allow to dry thoroughly.

Yes, please contact us for professional carpet cleaning. We provide expert treatment, fully preserving the quality and color.

We recommend using an anti-slip underlay beneath your rug. This ensures a safe surface and also protects your floor. Ask about it when placing your order or contact us for advice.

You have the right to return your order within 14 days of receipt without giving any reason. After cancellation, we will refund the full purchase amount as soon as possible, but no later than within 14 days.

Please contact us by email or phone to register a return. We will then arrange further processing with you and inform you about the return instructions.

Should your rug arrive damaged, please contact us immediately. Take photos of the damage and send them to us. We will resolve this for you as quickly as possible. Your satisfaction is our top priority.